Privacy & Refund Policy
Privacy & Refund Policy
Vielmans Tours ("we", "us", or "our") operates the website (the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website or use our services. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not use the Website services.
1. Information We Collect
We may collect information about you in a variety of ways, including:
Personal Information
- Full name
- Email address
- Phone number
- Location
- National Identity Number
- Travel or Booking Information
Automatically Collected Information
When you visit our Website, we may automatically collect certain information about your device, including:
- IP Address
- Browser type and version
- Device information
- Pages viewed
This information is used for analytics, security, and to improve our services.
2. How We Use Your Information
We use the information we collect for purposes such as:
- Processing bookings and payments
- Communicating with you regarding your booking or inquiries
- Complying with legal and regulatory requirements
- Providing customer support
- Improving our Website and services
3. Payments
All payments made through our Website are processed securely by PlaceToPay, a third-party payment service provider. Vielmans Tours & Charters does not collect, store, or process full credit or debit card details on our servers.
PlaceToPay may collect and process certain personal and payment information necessary to complete transactions, including billing details. Such information is handled in accordance with PlaceToPay’s own privacy and security policies.
Important Notice
By making a payment on our Website, you agree to the processing of your information by PlaceToPay for the purpose of completing the transaction. We encourage users to review PlaceToPay’s privacy policy for more information on how their data is handled.
4. Refund Policy
Refunds are subject to the terms outlined below:
- Cancellations made within a reasonable period before the scheduled tour date may be eligible for a full or partial refund.
- Cancellations made close to the tour date or failure to show up for a scheduled tour may not be eligible for a refund.
- Any non-refundable fees charged by third-party service providers (such as payment processors) may be deducted from the refund amount.
Important Notice
All refund requests must be submitted in writing via email or through our Whatsapp Contact. Approved refunds will be processed using the original payment method within a reasonable timeframe.
5. Disclosure of Your Information
We do not sell, trade, or rent your personal information to others. We may share your information only in the following situations:
- With service providers who assist us in operating the Website or providing services
- To comply with legal obligations or lawful requests by public authorities
- To protect our rights, privacy, safety, or property
6. Data Security
YWe take the security of your personal information seriously and implement appropriate administrative, technical, and organizational measures to protect it against unauthorized access, alteration, disclosure, or destruction. While we follow commercially reasonable security practices and rely on reputable service providers, no electronic transmission or storage system can be guaranteed to be 100% secure. As such, we cannot warrant absolute security of your information.
7. Third Party Links
The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies.
8. Children’s Privacy
Our Website and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.
10. Changes to Terms
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
Questions About our policies?
If you have any questions about these policies, please contact us.
Contact